Refund policy

We want you to love your jewellery, so if you’re not completely happy with your purchase, eligible items may be returned within 30 days of delivery.

To be eligible for a refund, items must be unworn, unused and returned in their original packaging and condition.

Earrings are non-refundable for hygiene reasons unless there is a structural fault.

Personalised, bespoke and custom-made pieces are non-refundable.

If purchasing a jewellery set that includes earrings, the necklace or bracelet may be returned if needed, however the earrings remain non-refundable. Any refund will be for the refundable item(s) only.

Items showing signs of wear, perfume, makeup, fake tan or damage cannot be refunded.

As our jewellery is handcrafted using natural freshwater pearls, slight variations in shape, size and texture are part of their unique character and are not considered faults.

Customers are responsible for return postage costs unless an item is faulty or incorrect.

If you wish to arrange a return, please get in touch via our Contact page and we’ll be happy to help.